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Customer Service Delivery PDF
By:Lawrence Fogli
Published on 2006-02-02 by John Wiley & Sons

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Customer Service Delivery taps into business, marketing, and psychological research and practices to provide a wealth of knowledge about customer service. With contributions from some of the best-known industrial and organizational psychology experts in customer service, this book brings together in one comprehensive resource a review of the best practices in customer service delivery. Customer Service Delivery also provides a framework for customer service as a process and an outcome. The authors address a wide range of topics that are crucial to today’s competitive business environment: customer expectations, loyalty satisfaction, product versus service delivery, measurement, brand equity, regional and cultural differences, and organizational impact. Customer Service Delivery explores human resource staffing practices and service delivery by including proven selection strategies for hiring top quality service workers, an analysis of the personality correlates of service performance, and a comprehensive review of assessment instruments that predict customer service performance. In addition, this important resource contains strategies and tactics to improve and manage service delivery and offers illustrative case examples of how organizations have successfully improved and managed customer service.

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The Future of Work PDF
By:Jacob Morgan
Published on 2014-08-11 by John Wiley & Sons

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Throughout the history of business employees had to adapt tomanagers and managers had to adapt to organizations. In the futurethis is reversed with managers and organizations adapting toemployees. This means that in order to succeed and thriveorganizations must rethink and challenge everything they know aboutwork. The demographics of employees are changing and so are employeeexpectations, values, attitudes, and styles of working. Conventional management models must be replaced withleadership approaches adapted to the future employee. Organizationsmust also rethink their traditional structure, how they empoweremployees, and what they need to do to remain competitive in arapidly changing world. This is a book about how employees of the future will work, howmanagers will lead, and what organizations of the future will looklike. The Future of Work will help you: Stay ahead of the competition Create better leaders Tap into the freelancer economy Attract and retain top talent Rethink management Structure effective teams Embrace flexible work environments Adapt to the changing workforce Build the organization of the future And more The book features uncommon examples and easy to understand conceptswhich will challenge and inspire you to work differently.

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Supervising Registered Nurse PDF
By:National Learning Corporation
Published on 2017 by Career Examination

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The Supervising Registered Nurse Passbook(R) prepares you for your test by allowing you to take practice exams in the subjects you need to study. It provides hundreds of questions and answers in the areas that will likely be covered on your upcoming exam, including but not limited to: management and supervision of a nursing unit; supervision; integrating services to provide a treatment program; and more.

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The Directory of Executive Recruiters, 2005-2006 PDF
By:Kennedy Information (Firm)
Published on 2004 by

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Offers advice for candidates and clients, and lists both retainer and contingency recruiting firms

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A Standard History of Kansas and Kansans PDF
By:
Published on 1918 by

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Dodd-Frank Wall Street Reform and Consumer Protection Act PDF
By:
Published on by Government Printing Office

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Early Motion Pictures PDF
By:Library of Congress. Motion Picture, Broadcasting, and Recorded Sound Division,Kemp R. Niver
Published on 1985 by

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Geannot. filmogr. - Met cred., ind. - Ook aanwezig als :Motion pictures from the Library of Congress paper print collection 1894-1912 / by Kemp R. Niver, ed. by Bebe Bergsten - Berkeley [etc.] : University of California Press, 1967. - XXII, 402 p. ; 29 cm.

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Elon Musk: A Mission to Save the World PDF
By:Anna Crowley Redding
Published on 2019-07-02 by Feiwel & Friends

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A riveting and beautifully designed YA biography that shows how a once-bullied school boy became an iconic visionary who the New York Times described as |arguably the most important and successful entrepreneur in the world.| Elon Musk is the visionary behind SpaceX and CEO of the electric car company Tesla. He is working on unique and daring improvements to both public transit and solar energy. And then, there's his highly-publicized plans for colonizing Mars... But behind the mind-blowing headlines and legendary drive is the story of a bullied and beaten school boy, who through creativity and determination decided to rewrite his story and find his own way to make the world a better place. And to do so with a sense of fun and style. From hosting raves to pay for college to re-writing the rules on space travel, Elon Musk has always gone his own way. And now, award-winning investigative journalist, Anna Crowley Redding takes readers on a well-researched trip through Elon's life and accomplishments.

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Sloan Rules PDF
By:David Farber,Professor of History David Farber
Published on 2002-11-15 by University of Chicago Press

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The life most famous and influencial CEO of General motors is revealed here, focusing on his tenure betwenn 1923 and 1946 as the leader of the nation's largest auto manufacturer. (Business & Finance)

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