If Disney Ran Your Hospital PDF
By:Fred Lee
Published on 2004 by Amer Hospital Assn
Using examples from his work with Disney and as a senior-level hospital executive, author Fred Lee challenges the assumptions that have defined customer service in healthcare. In this unique book, he focuses on the similarities between Disney and hospitals--both provide an |experience,| not just a service. It shows how hospitals can emulate the strategies that earn Disney the trust and loyalty of their guests and employees. The book explains why standard service excellence initiatives in healthcare have not led to high patient satisfaction and loyalty, and it provides 9 1/2 principles that will help hospitals gain the competitive advantage that comes from being seen as |the best| by their own employees, consumers, and community.
This Book was ranked at 25 by Google Books for keyword healthcare administrative associate salary.
Book ID of If Disney Ran Your Hospital's Books is 8w5GAAAAYAAJ, Book which was written byFred Leehave ETAG "ngjMHnyM/tw"
Book which was published by Amer Hospital Assn since 2004 have ISBNs, ISBN 13 Code is and ISBN 10 Code is
Reading Mode in Text Status is false and Reading Mode in Image Status is false
Book which have "216 Pages" is Printed at BOOK under CategoryMedical
Book was written in en
eBook Version Availability Status at PDF is falseand in ePub is false
Book Preview
Download If Disney Ran Your Hospital PDF Free
Download If Disney Ran Your Hospital Book Free
Download If Disney Ran Your Hospital Free
Download If Disney Ran Your Hospital PDF
Download If Disney Ran Your Hospital Book
How to Download If Disney Ran Your Hospital Book
How to Download If Disney Ran Your Hospital
How to Download If Disney Ran Your Hospital pdf
How to Download If Disney Ran Your Hospital free
Free Download If Disney Ran Your Hospital
No comments:
Post a Comment